Hi,
We know that ideally, players would experience zero disconnects, and that is absolutely our long-term goal.
However, as we've explained in our previous communications, achieving this in a live, real-time gaming environment is incredibly complex and involves many variables. The recent move to HTTPS was a critical security upgrade, and like any significant system change, it can expose underlying network sensitivities unique to various player setups. It's a necessary step towards a more secure future.
More importantly, we are currently undertaking a massive project to transition our entire game site to a completely new technical architecture. This isn't a quick fix or a simple remedy; it's like rebuilding the entire foundation of a house while still living in it. This requires significant time, resources, and continuous effort. Our "official responses" aren't excuses for an inability to fix the problem; they are transparent explanations of the complex, ongoing work designed to fundamentally improve the site's stability and performance for everyone.
We know these issues are persistent for some of you, and we truly appreciate your patience as this comprehensive modernization continues. Rest assured, our team is dedicated to minimizing disruptions and delivering a more robust and reliable platform in due course.