how do i get as a paying subscription customer under the sale of goods act my subscription money refunded? tired of "reconnect messages" and tired of the "not our fault" replies from customer services and tired of the useless "how to resolve" answers - none of which work -all other websites i visit have no problem at all with connections
money refund quick snooker
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money refund quick snooker
Hi there, We understand your frustration with "reconnect messages" and connection issues in Quick Snooker. While we value your feedback, we do ask that all forum discussions remain respectful. Regarding your refund request for your subscription: Your current subscription ends in 19 days. As per our terms of service, we do not issue refunds for such short remaining periods, nor for general dissatisfaction with service performance. Understanding Disconnections We reviewed your last 70 Quick Snooker games: you had 6 disconnections not in your favor (8.57%), and 5 disconnections that were in your favor. Our data suggests the issue isn't consistently impacting your scoring or as severe as you feel. Online gaming disconnections are complex. They often stem from your network stability (internet, Wi-Fi), outdated browsers, or how HTTPS encryption interacts with unstable connections. Unlike simpler websites, real-time gaming demands a highly robust connection, and the cause is rarely solely on our side. Support & Solutions We've discussed these technical challenges and troubleshooting steps in our dedicated forum thread:
https://www.flyordie.com/forum/253623.
To help us investigate further, please provide your specific hardware and software details there. This allows for systematic tracking and potential solutions. We continuously work to improve our systems. We appreciate your cooperation and calm information as we address these issues.
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My request for a refund was respectful -you reviewed my last 70 games -you should have reviewed my last 15 games and your disconnection percentages would have been far higher than the ones you have stated. This is a periodic problem that comes in "batches" weeks with no problems then 3 or 4 days of almost non stop disconnect problems.once again you state the cause of the problem is "rarely solely on our side" and we "do not give refunds for disatisfacation with service" (sorry sounds like a cop out to me) You also state "real time gaming demands a highly robust connection" I play many real time games on my computer and have no problems with any of these sites. Many many of your customers are complaining about this same issue but it appears flyordie are simply happy to turn a blind eye to this problem and continue to take the subscriptions with the clause written in their terms that they wont refund any monies - Yes only 19 days left on my current subscription So guess i will have to "write this time off" with no cooperation or compensation...
And again - played 5 games in last hour and the reconnect messages start - there is a "serious" problem with "this" site - to ask members of the public to subscribe is "unfair" to be polite..the more worrying aspect (apart from those players in chat who "are" moaning but not reporting the problem) is the fact that the website is "policing its self" by deciding when a complaint can be published on their forum - i suspect this one wont be allowed through
Hi, Thank you for your feedback and for raising your concerns about reconnect messages and site security. We take all user input seriously and want to assure you that your post is visible on the forum—FlyOrDie does not censor valid feedback. 🛡️ Security Clarification: Our entire site, including login and game pages (
https://www.flyordie.com)
, uses HTTPS to ensure secure data transmission. The “not secure” warning you see is likely due to pages displayed within iframes, which browsers may flag as HTTP despite full encryption. This is a false alert—your login credentials and data are fully protected. No sensitive information (e.g., credit cards or personal details) is transmitted. For your safety, please avoid sharing such data in chat, even on HTTPS. ⚙️ Reconnect Issues: We reviewed your gameplay since our last update on July 9, 2025. You played on 6 days, with 5 days free of disconnects. On those days, you gained 3 wins due to opponents’ disconnects. Yesterday, you experienced 3 disconnects, which balances out the wins from others’ disconnects. While we understand your frustration, this data suggests a more balanced experience than reported, and we encourage users to share full context to avoid misleading others. 🛰️ Site Updates: As shared in recent updates, we’re transitioning to a new site architecture to enhance performance. This is a complex process, as HTTPS and WebSocket-based games can cause disconnects on weaker networks or older devices. We’re working diligently to ensure a smooth transition without disrupting gameplay for our community. We value your patience and commitment to FlyOrDie.com. Stay tuned for further updates, and feel free to reach out with any additional details about your experience.
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