how do i get as a paying subscription customer under the sale of goods act my subscription money refunded? tired of "reconnect messages" and tired of the "not our fault" replies from customer services and tired of the useless "how to resolve" answers - none of which work -all other websites i visit have no problem at all with connections
money refund quick snooker
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money refund quick snooker
Hi there, We understand your frustration with "reconnect messages" and connection issues in Quick Snooker. While we value your feedback, we do ask that all forum discussions remain respectful. Regarding your refund request for your subscription: Your current subscription ends in 19 days. As per our terms of service, we do not issue refunds for such short remaining periods, nor for general dissatisfaction with service performance. Understanding Disconnections We reviewed your last 70 Quick Snooker games: you had 6 disconnections not in your favor (8.57%), and 5 disconnections that were in your favor. Our data suggests the issue isn't consistently impacting your scoring or as severe as you feel. Online gaming disconnections are complex. They often stem from your network stability (internet, Wi-Fi), outdated browsers, or how HTTPS encryption interacts with unstable connections. Unlike simpler websites, real-time gaming demands a highly robust connection, and the cause is rarely solely on our side. Support & Solutions We've discussed these technical challenges and troubleshooting steps in our dedicated forum thread:
https://www.flyordie.com/forum/253623.
To help us investigate further, please provide your specific hardware and software details there. This allows for systematic tracking and potential solutions. We continuously work to improve our systems. We appreciate your cooperation and calm information as we address these issues.
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My request for a refund was respectful -you reviewed my last 70 games -you should have reviewed my last 15 games and your disconnection percentages would have been far higher than the ones you have stated. This is a periodic problem that comes in "batches" weeks with no problems then 3 or 4 days of almost non stop disconnect problems.once again you state the cause of the problem is "rarely solely on our side" and we "do not give refunds for disatisfacation with service" (sorry sounds like a cop out to me) You also state "real time gaming demands a highly robust connection" I play many real time games on my computer and have no problems with any of these sites. Many many of your customers are complaining about this same issue but it appears flyordie are simply happy to turn a blind eye to this problem and continue to take the subscriptions with the clause written in their terms that they wont refund any monies - Yes only 19 days left on my current subscription So guess i will have to "write this time off" with no cooperation or compensation...