Hi there,
We understand your frustration with "reconnect messages" and connection issues in Quick Snooker. While we value your feedback, we do ask that all forum discussions remain respectful.
Regarding your refund request for your subscription: Your current subscription ends in 19 days. As per our terms of service, we do not issue refunds for such short remaining periods, nor for general dissatisfaction with service performance.
Understanding Disconnections
We reviewed your last 70 Quick Snooker games: you had 6 disconnections not in your favor (8.57%), and 5 disconnections that were in your favor. Our data suggests the issue isn't consistently impacting your scoring or as severe as you feel.
Online gaming disconnections are complex. They often stem from your network stability (internet, Wi-Fi), outdated browsers, or how HTTPS encryption interacts with unstable connections. Unlike simpler websites, real-time gaming demands a highly robust connection, and the cause is rarely solely on our side.
Support & Solutions
We've discussed these technical challenges and troubleshooting steps in our dedicated forum thread:
https://www.flyordie.com/forum/253623.
To help us investigate further, please provide your specific hardware and software details there. This allows for systematic tracking and potential solutions.
We continuously work to improve our systems. We appreciate your cooperation and calm information as we address these issues.