Hi Folks! Eze, this might concern you, so I'm primarily asking you if you can help.

There was something I wanted to discuss - a request - 
 with Robbieofc (his account name is Crankiedank). I caught his attention, and he did come to chat - but he did not type. After what seemed like a one-way conversation, he did stay a bit, but then left. I didn't know what to make of it. 

Very soon after however, his actions suggested that he did his best to help me, and even returned to chat for a brief moment, perhaps to say "hey-ho, all done here, need anything else?", but no text appeared. He disappeared promptly again, and I haven't see him ingame since. That's when I realized what could be wrong - but I have no way of telling. 

Is it possible that he has recieved any form of restriction on chatting? If so, for the sake of communication, may I request a lifting of any of the such, or at least, an investigation? I know for sure I haven't muted anyone - and all signs show that he was absolutely trying to communicate as well - it would have helped a lot. 

Thank you for your help!