When sending a query in about a subbed account it helps if you can send the invoice number from your transaction form. I'm not saying that sending an email in will get your account back but it is worth a try.
Maybe OP or one of the mods could tell you more about situataions like yours and what to do.
I know some people who have lent their names or told their passwords to others then moan about how they have had their account stolen, these people only have them self to blame.
Good luck with sorting out the problem.
Cream rose